Question 1

What can I expect from Dreamland Imaginarium?

Accepted Answer

Dreamland Imaginarium is a brand-new, multisensory, interactive experience inspired by the dreams and imaginations of children. Here, kids can safely lose themselves in the surroundings of the four different zones which combine technology and imagination, with escapism.

Question 2

What should I not expect from Dreamland Imaginarium?

Accepted Answer

This is not a regular soft play experience but - we think - so much more! Although we do have some soft play elements, the essence of this experience lies in discovery of the high-tech interactive elements, playing themed games in the awesome surroundings and amongst the magnificent giant inflatable creatures.

Question 3

What does the experience involve?

Accepted Answer

Fantastical Flora

Enter through a dream-like environment, a stunning floral-themed lounge filled with interactive surroundings, one-of-a-kind inflatables, and space for parents to sit and relax.

Dreams of Flight

Up above the clouds kids can jump on trampolines and ‘fly’ with interactive birds, roll the eggs back to their nests, create their own sequence of colours for the giant colour-changing chameleons, or have a chat with the mimicking cactus.

Underwater Enchantment

Dive and wriggle for pearls in Olly the Octopus’ giant ball pit! Illustrate dreams using the magnetic coral gardens or trigger a bubble waterfall from above…

Monster Midway

Friendly monsters invite you to their monster-tastic party! Impress them with your best moves on the disco floor, bounce and slide on the monster-themed bouncy castle, shoot hoops through the monster baskets for an audible surprise, spin the wheel for a game of Twister and pop balloons in our interactive wall game.

Question 4

Do you have any rules of play?

Accepted Answer

For everyone’s safety and comfort, all visitors must strictly adhere to the experience’s rules of play. You can find them here.

Question 5

When should I arrive?

Accepted Answer

Please ensure you arrive at the venue by the start time outlined on your ticket. We encourage customers to arrive a bit earlier.

Question 6

What if I am late?

Accepted Answer

Your ticket will remain valid, but entry will be dependent on the space in the next available time slot. Please also note that arriving late may result in an undefined waiting period before getting access to the experience.

Question 7

How long does the experience last?

Accepted Answer

The experience will last approximately 1 hour. At busier times, we may need to ask you to make your way out of the experience to allow other guests to enjoy it too. However, there are no restrictions on how many times you can visit us!

Question 8

What is the age range for the experience?

Accepted Answer

Dreamland Imaginarium is designed for kids aged 1-7, however, all ages are welcome. All guests must have a ticket to enter the experience. Only babes in arms can enter the experience for free and without a ticket. All children must be accompanied by an adult and all adults must be accompanied by a child.

Question 9

Are there any age restrictions?

Accepted Answer

For the safety of our guests some activities have age limits, however there is a wide range of activities available for different age ranges throughout the space.

Question 10

What is available for adults to do at Dreamland Imaginarium?

Accepted Answer

Adults and parents are welcome to watch their children explore and interact with the spaces and are encouraged to play along with them. Or they can relax and enjoy the calming sights, sounds and smells of the Fantastical Floral area, whilst recharging with some light refreshments from the cafe.

Question 11

Can I leave my children at the experience whilst I go to the car or to the shops?

Accepted Answer

No, your children cannot be left alone as they are your responsibility at all times.

Question 12

Will there be merchandise?

Accepted Answer

Yes! Find the gift shop in front of the cafe within the Fantastical Floral area.

Question 13

Is there a dress code?

Accepted Answer

We recommend comfortable clothing. Socks are compulsory to maintain hygiene standards.

Question 14

Does this venue have disability access?

Accepted Answer

Yes. Please contact us directly at hello@feverup.com if you need any personalized assistance.

Question 15

Are there chairs available? Can I be seated during the experience?

Accepted Answer

Seating is available in the cafe only.

Question 16

Will restrooms be available on site?

Accepted Answer

Yes, there will be restrooms, including accessible toilets and baby-changing facilities.

Question 17

Is there a buggy park?/Can I take my buggy around the experience?

Accepted Answer

There will be a cloakroom space for buggies at the entrance to the experience. We ask that all buggies are left here as space in the experience is limited.

Question 18

Are wheelchairs or trolleys available for rent?

Accepted Answer

No, unfortunately not.

Question 19

Will there be strobe lights?

Accepted Answer

Yes, the experience includes strobe lighting in one area.

Question 20

Can I pay with cash?

Accepted Answer

No, we only accept card payments at the experience.

Question 21

Can I bring animals?

Accepted Answer

We are only able to allow guide dogs to enter. Please contact us directly at hello@feverup.com if you plan to bring a service animal.

Question 22

Can I bring my own food and drink?

Accepted Answer

No, only food and drink purchased on site is permitted to be consumed on the premises.

Question 23

Can I take photos or record the experience?

Accepted Answer

Special family moments deserve to be captured so we do allow you to take photos/videos, however, you may only take photos/videos of your own children. Feel free to share them with the hashtag #dreamlandimaginarium. Professional photography and video recording are strictly prohibited without prior written consent from the event organiser. Even if your camera gear just appears professional, you may be asked to take it out of the space.

Question 24

Is the experience suitable for wheelchair customers or persons with mobility requirements?

Accepted Answer

The experience is wheelchair accessible, with some limitations to specific areas (e.g. ball pit).

Question 25

Is there a cloakroom?

Accepted Answer

No, we recommend that you travel light.

Question 26

Will car parking be available?

Accepted Answer

Yes, guests should adhere to the car parking conditions of the retail park car park.

Question 27

Where can I get tickets?

Accepted Answer

On the Fever App, available on Google Play and Apple Store

On the Fever website

Question 28

Do I have to buy tickets in advance?

Accepted Answer

Though we offer tickets on the door we advise you to book your tickets online to avoid disappointment.  Tickets made available to purchase on the door subject to session availability.

Question 29

Is it possible to pay for my ticket in cash?

Accepted Answer

No, the experience cannot be purchased with cash.

Question 30

What is included in my ticket?

Accepted Answer

Child ticket: includes entry to the chosen 1-hour session for children up to 17 years old. Babes in arms do not need a ticket.

Adult ticket: includes entry to the chosen 1-hour session for adults/parents aged 18+.

All children must be accompanied by an adult and all adults must be accompanied by a child.

Question 31

Help! I can't find my ticket. What should I do?

Accepted Answer

On the Fever app, in the Tickets section. If you haven´t already, you can download the app from Google Play and Apple Store

On the Fever website

In the purchase confirmation email Fever sent you

If you still can not find your ticket, please write to us here

Question 32

Can I reschedule my tickets to another date/time?

Accepted Answer

We may be able to help reschedule or exchange your ticket for another date or time that has not already sold out. Please contact us for more information and make sure to include your ticket order number.

Question 33

What is the refund policy?

Accepted Answer

Tickets are generally non-refundable. Ticket non-refund terms and conditions are agreed to before purchase. However, under special circumstances, you can contact us and our user support team will process your request. Make sure to include your ticket order number.

Question 34

Do I need to print my ticket?

Accepted Answer

No, your contactless tickets will be validated directly in the Fever App.

Question 35

How do I book a ticket for my carer?

Accepted Answer

Guests requiring assistance throughout the experience are entitled to apply for one free pass for their Personal Assistant/Support worker. Please note that the Guest requiring assistance must have a valid ticket before applying. Once you have purchased your ticket please email us here with proof of disability. Here are a few of the documents we accept:

Middle or Higher rate DLA for care and/or mobility.

Receipt of Personal Independence Payment (PIP).

Evidence of being severely sight impaired.

CredAbility Access Card – + 1 category requirement.

A recognised Assistance Dog ID Card.

Question 36

Do you offer Relaxed Sessions?

Accepted Answer

Yes! For more information and for tickets click here. Keep your eyes peeled on our social accounts to be the first to find out when we add more sessions.

Question 37

We are a school, party or large group looking to come to Dreamland, where do we start?

Accepted Answer

Please contact us via the groups form on our website with your request and we will assist you.

Explore Four Magical Zones!

Fantastical Flora

Dreams of Flight

Monster’s Midway

Underwater Enchantment

A MULTISENSORY IMAGINATIVE EXPERIENCE

DREAMS COME TO LIFE IN MAGICAL ZONES

MAKE UNFORGETTABLE MEMORIES

Practical Info

Location

FAQs

THE EXPERIENCE

ACCESS

TICKETS